AutoFair Honda

At Autofair Honda we believe in a transparency that few dealers provide.  To better serve you, we're including some common questions about the car-purchasing process.  Hopefully these answers will be of some use to you.  In our eyes, a happy customer is an informed customer.  If you have further questions, please don't hesitate to call us at (603)634-1095 to speak with one of our Customer Service Specialists. 


Q: How long will the paperwork take?

A: The paperwork time can vary. One average there are over 25 forms necessary to complete the purchase of a vehicle. Much like buying a house, there are documents required for Federal, State, and local agencies. Please allow 30-45 minutes.

 

Q: But I'm paying cash, shouldn't that be quicker?

A: Not necessarily, there's no contract to sign, but there are still many other documents that require your signature.

 

Q: What about Plates?

A: If you're a NH resident you'll be given a 20-day NH temporary plate after you've finished with your paperwork. If you would like to transfer your current plates, please let the Finance Manager know so he can have the paperwork drawn up accordingly.

 

Q: What if I'm a Massachusetts customer?

A: We'll have the RMV-1 form ready for you.  We'll overnight the title or Certificate of Origin to you once everything is finalized.

 

Q: When will I get my payment book/statement in the mail?

A: This can vary bank by bank. On average it takes a month to get your payment book/statement. In most cases your first payment won't be due for 30 or 45 days. If you have any questions please ask your Finance Manager.

 

Q: I have questions about my paperwork and financing, who do I call?

A: Please call our Finance Director Richard Bellino at (603)634-4730.

Q: I have accessories that I ordered with my vehicle. Who do I call for them?

A: Call your salesperson, or you can reach our Service Department at (603)-634-4700.

 

Q: I have some concerns about my purchase, who do I call?

A: Call your salesperson, or you can call our Customer Relations Manager Austin Rush at (603)634-4741.

 

Q: When will I get my Service Rewards Book in the mail?

A: This takes 4-6 weeks. If you don't receive it, please call Customer Relations Manager Austin Rush at (603)634-4741.

 

Q: When can I come in for my Free State Inspection?

A: Once you register your new car, you can bring it in anytime to our service department between 7am to 9pm Monday through Friday or 7am to 6pm on Saturday. For added convenience, you can schedule service appointments online here, or you can call our Service Department at (603)-634-4700.